Event details

This webinar is addressing Public Services for the Digital Age, to understand how technology can help provide Public Services. This webinar is ideal for organisations that work with vulnerable areas of society and need help to scale out their services and innovate with the latest technology to help provide their services. Citizen expectations for quality public services are rising. The public wants the ease and convenience of digital delivery methods while also requiring personalised services according to their individual needs. 


This discussion will focus on using technology to support the most vulnerable in society and provide tailored services to those who need them most and exploring.

  • How technology can be used for good to help people get access to services they require.

  • How technology such as Cloud, AI, and Machine Learning are within reach to help them delivery their services, innovate and reduce costs.

  • How to invest in the right technology, processes and understand what is available to make the right choices and ask the right questions.
Dan Westley

Dan Westley

Director of Cloud Engineering for Public Sector

Oracle UK Ltd

Dan has spent 17 years between Microsoft and Oracle and he labels himself as customer obsessed. His career was born in the technical support world supporting Windows XP, Internet Explorer and Server 2003. He moved into a Technical Account Manager (TAM) role to help customers understand how their business goals can be achieved by implementing the right technology. Dan joined Oracle in 2017 within the customer success team to help drive a new offering called Oracle Gen.2 cloud. Dan now leads the UK public sector team of cloud architects who every day are helping the public sector achieve more from their technology.

Penny Syddall

Penny Syddall

Programme Manager - Skills and Adoption, Transformation, Innovation & Digital

Dorset Council

Penny has been leading projects and programmes to improve digital skills in Dorset for over ten years. With one of the oldest populations in the country, work initially focused on improving residents’ essential digital skills. We also developed programmes to support our own workforce’s digital skills through projects such as a digital champion programme giving every team access to a workforce digital champion who can help us develop our MS Office skills and the embedded digital champion programme which trained almost 1,000 frontline staff to help service users at the moment they need help. It also strengthened our EDC’s own digital skills and confidence, encouraging a beginners mindset that it was OK to ask.

We created a Digital Skills Partnership to share awareness of what digital skills training is available at all levels for Dorset businesses and their staff, and have started to fill the gaps with programmes of digital skills for the wider workforce.
Helen Coomb

Helen Coomb

Cabinet Member for Resources and Transformation

London Borough of Redbridge

Helen has been a councillor in Redbridge in east London since 2010. From 2014 she has held several different Cabinet roles starting with Regeneration, Planning and Property and leading on the delivery of the Local Plan. Her current portfolio is Resources and Transformation which encompasses ICT, Digital, Customers, Procurement and more. This has given her an in depth understanding of the scale of the challenges facing the Council and the need for technology and innovation to deliver services to citizens efficiently.

Helen was a Primary school teacher until retirement. She is very keen on the digital skills agenda and improving connectivity across the borough.
Mark Hawthorne

Mark Hawthorne

Digital Champion for the LGA and Leader of Council

Gloucestershire County Council

Mark Hawthorne first got elected to Gloucester City Council in 1998 at the age of 23. In 2004 he became the leader of the city where he was instrumental in setting up the Gloucester Heritage Urban Regeneration Company and attracting £200million of investment into the city including the Docks regeneration.

Mark was then elected to Gloucestershire County Council in 2009. The following year he became one of the youngest county leaders in the UK, and Gloucestershire County Council’s youngest ever when he took over the role at the age of 35.

Since taking over as Leader, Mark has been the driving force behind Gloucestershire County Council’s Meeting the Challenge project, delivering £120m saving programme. He has been instrumental in securing £1bn worth of infrastructure investment across the county – and the driving force in Gloucestershire becoming a key player in the Western Powerhouse.

Mark has also played a key role at the LGA, including being chair of the People and Place board for 3 years and currently undertaking the role of LGA digital champion.

Ali Mehmet

Ali Mehmet

Head of Applications

Turning Point

Ali has over 30 years of experience designing and delivering technology solutions to the healthcare sector. These were solutions designed to support the treatment of and service delivery to some of the most vulnerable, underprivileged and underrepresented members of our society, and to do so in a way that supported the clinician in their activity with information and knowledge being a by-product of that activity. The advent of true cloud architectures led to a step change in his thinking on what constitutes a 21st century healthcare platform with a key focus on doing more with less given the ever-increasing demand for healthcare and a diminishing supply.


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